SHIPPING

Every GNOSTA piece is made to order through our trusted production partner. We produce each garment only after your order is placed, allowing us to prioritize quality while reducing unnecessary waste.

Most orders are delivered within 7–10 business days, but shipping times are estimates and are not guaranteed. Delays may occur during collection launches, holidays, severe weather, customs processing, or carrier disruptions.

Once your order ships, you'll receive a tracking number via email. Shipping times may vary depending on your location and the shipping carrier.

GNOSTA is not responsible for shipping delays caused by circumstances outside of our control.

MADE TO ORDER

Every order is custom-made specifically for you. Because of this, we do not keep inventory and cannot restock or resell returned items.

Please double-check your size, shipping address, and order details before completing your purchase.

SIZING

Please review the size chart available on each product page before placing your order.

Because every item is made to order, we cannot offer refunds or exchanges for incorrect size selection.

ALL SALES ARE FINAL

All purchases made through GNOSTA are final sale.

We do not offer refunds or exchanges for:

• Incorrect size selection
• Change of mind
• Ordering the wrong product
• Accidental purchases
• Minor color differences caused by monitor or mobile display settings
• Slight variations in print placement that naturally occur during production

Returns sent without prior authorization may be refused.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive the wrong item, we'll make it right.

Please email gnostaofficial@gmail.com within 48 hours of delivery and include:

• Your order number
• Clear photos of the damaged or incorrect item
• A brief description of the issue

After reviewing your claim, if it is approved, we'll send a replacement at no additional cost.

Claims submitted without photo proof or after the 48-hour window may not qualify for a replacement.

Minor manufacturing imperfections that do not affect the function or wearability of the garment may not qualify for a replacement.

ORDER CHANGES & CANCELLATIONS

Orders begin processing shortly after they are placed.

Because production starts quickly, we cannot guarantee order changes, cancellations, or shipping address updates once an order has been submitted.

If you notice a mistake, contact gnostaofficial@gmail.com immediately. If production has not yet begun, we'll do our best to assist you, but changes cannot be guaranteed.

LOST OR STOLEN PACKAGES

If your package appears to be lost while in transit, please contact us and we'll work with the shipping carrier to investigate the shipment.

Packages confirmed as lost in transit may qualify for a replacement at our discretion.

Once a package has been marked as delivered by the shipping carrier, GNOSTA is not responsible for lost or stolen packages.

FAILED DELIVERY / RETURN TO SENDER

If an order is returned because of an incorrect or incomplete shipping address provided by the customer, or because the package was unclaimed, the customer may be responsible for any additional shipping costs required to resend the order.

CUSTOMS & IMPORT FEES

International customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country. These charges are not included in your purchase price or shipping cost.

PRODUCT AVAILABILITY

GNOSTA reserves the right to update, modify, discontinue, or remove products, pricing, and availability at any time without prior notice.

CARE INSTRUCTIONS

To help preserve the quality of your garment:

• Wash inside out with cold water.
• Use mild detergent.
• Do not bleach.
• Tumble dry on low or hang dry.
• Do not iron directly on printed graphics.
• Avoid dry cleaning unless otherwise stated.

Following these care instructions will help maximize the life of your GNOSTA piece.

FRAUD & ABUSE

GNOSTA reserves the right to refuse service, cancel orders, limit quantities, or deny claims that appear fraudulent, abusive, or made in bad faith.

CONTACT

Questions about your order or these policies?

Email: gnostaofficial@gmail.com

We strive to respond as quickly as possible during normal business days.

ACCEPTANCE OF TERMS

By placing an order through GNOSTA, you acknowledge that you have read, understood, and agreed to these Shipping & Policies. GNOSTA reserves the right to update or modify these policies at any time without prior notice.